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Getting Started
8 articles
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Maintenance
12 articles
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Lease & Policies
9 articles
payments
Payments & Billing
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Community Rules
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Forms & Documents
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Frequently Asked Questions

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Maintenance & Repairs

How do I submit a maintenance request? expand_more
Log into the tenant portal, click "Maintenance" in the left menu, then "New Request." Describe the issue, upload photos if possible, and select the urgency level. For emergencies (flooding, gas leaks, no heat), call our 24/7 line at (714) 555-0199.
What counts as an emergency maintenance issue? expand_more
Emergencies include: water leaks/flooding, gas leaks, no electricity, sewage backup, broken locks/security issues, no heat during cold weather, and fire damage. Call (714) 555-0199 immediately for emergencies — do not use the portal.
How long does a typical repair take? expand_more
Emergency issues are addressed within 2-4 hours. Urgent issues (no hot water, broken appliance) within 24-48 hours. Standard requests (cosmetic repairs, minor fixes) within 3-5 business days. You'll receive status updates via email and in the portal.
payments

Payments & Billing

When is rent due and how do I pay? expand_more
Rent is due on the 1st of each month. Pay through the tenant portal via ACH bank transfer (no fee) or credit/debit card (2.9% processing fee). You can also set up autopay. A 5-day grace period applies — late fees begin on the 6th.
What happens if I pay rent late? expand_more
A $50 late fee is applied on the 6th of the month. An additional $10/day accrues after the 10th, up to a maximum of $200. If you're experiencing financial hardship, contact us before the due date to discuss a payment plan.
How do I set up automatic payments? expand_more
Log in to the tenant portal, go to Payments > Auto-Pay Setup. Link your bank account, choose your payment date (1st-5th), and confirm. Autopay runs on your selected date each month. You'll get a confirmation email 3 days before each charge.
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Lease & Policies

How do I renew my lease? expand_more
We send renewal offers 90 days before your lease expires. Log in to the portal to review terms, accept, or request changes. If you don't respond within 30 days, your lease converts to month-to-month at a higher rate. Questions? Contact Lisa Park at (714) 555-0142.
What is the pet policy? expand_more
Most properties allow up to 2 pets (cats/dogs). A $300 refundable pet deposit and $35/month pet rent apply per pet. Breed restrictions apply for dogs over 75 lbs and certain breeds. Submit a Pet Application through the portal with vaccination records.
Can I sublease my apartment? expand_more
Subleasing is allowed with prior written approval. Submit a Sublease Application through the portal at least 30 days in advance. The proposed sublessee must pass our standard background and credit check. A $150 sublease processing fee applies.
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Community Rules

What are the parking rules? expand_more
Each unit includes 1-2 assigned parking spots (check your lease). Guest parking is available in marked visitor spots. Vehicles must be registered with management. No RVs, boats, or commercial vehicles in residential lots. Unregistered vehicles may be towed after 72 hours.
What are the quiet hours? expand_more
Quiet hours are 10:00 PM to 8:00 AM Sunday-Thursday, and 11:00 PM to 9:00 AM Friday-Saturday. This includes music, TV, parties, and any noise that can be heard from neighboring units. Repeated violations may result in lease penalties.
Can I use the pool and gym facilities? expand_more
Pool hours are 7:00 AM to 10:00 PM daily. The fitness center is accessible 24/7 with your key fob. No glass containers near the pool. Guests must be accompanied by residents. Maximum 4 guests per unit at the pool. Children under 14 require adult supervision.
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Our AI assistant has been trained on every policy, document, and FAQ. Ask it anything — 24/7, instant answers.

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smart_toyPacific Assistant
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Hi! I'm the Pacific Assistant. I can help with maintenance requests, lease questions, payment info, and more. What can I help you with?
How do I pay rent online?
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You can pay rent through the Tenant Portal:

1. Log in at the portal
2. Go to Payments
3. Choose ACH (free) or card (2.9% fee)
4. Rent is due on the 1st with a 5-day grace period

Source: Payment & Billing Guide