Got a question? We have answers.

Log into the tenant portal, click "Maintenance" in the left menu, then "New Request." Describe the issue, upload photos if possible, and select the urgency level. For emergencies (flooding, gas leaks, no heat), call our 24/7 line at (714) 555-0199.

Emergencies include: water leaks/flooding, gas leaks, no electricity, sewage backup, broken locks/security issues, no heat during cold weather, and fire damage. Call (714) 555-0199 immediately for emergencies — do not use the portal.

Emergency issues are addressed within 2-4 hours. Urgent issues (no hot water, broken appliance) within 24-48 hours. Standard requests (cosmetic repairs, minor fixes) within 3-5 business days. You'll receive status updates via email and in the portal.

Rent is due on the 1st of each month. Pay through the tenant portal via ACH bank transfer (no fee) or credit/debit card (2.9% processing fee). You can also set up autopay. A 5-day grace period applies — late fees begin on the 6th.

A $50 late fee is applied on the 6th of the month. An additional $10/day accrues after the 10th, up to a maximum of $200. If you're experiencing financial hardship, contact us before the due date to discuss a payment plan.

Log in to the tenant portal, go to Payments > Auto-Pay Setup. Link your bank account, choose your payment date (1st-5th), and confirm. Autopay runs on your selected date each month. You'll get a confirmation email 3 days before each charge.

We send renewal offers 90 days before your lease expires. Log in to the portal to review terms, accept, or request changes. If you don't respond within 30 days, your lease converts to month-to-month at a higher rate. Questions? Contact Lisa Park at (714) 555-0142.

Most properties allow up to 2 pets (cats/dogs). A $300 refundable pet deposit and $35/month pet rent apply per pet. Breed restrictions apply for dogs over 75 lbs and certain breeds. Submit a Pet Application through the portal with vaccination records.

Subleasing is allowed with prior written approval. Submit a Sublease Application through the portal at least 30 days in advance. The proposed sublessee must pass our standard background and credit check. A $150 sublease processing fee applies.

Each unit includes 1-2 assigned parking spots (check your lease). Guest parking is available in marked visitor spots. Vehicles must be registered with management. No RVs, boats, or commercial vehicles in residential lots. Unregistered vehicles may be towed after 72 hours.

Quiet hours are 10:00 PM to 8:00 AM Sunday-Thursday, and 11:00 PM to 9:00 AM Friday-Saturday. This includes music, TV, parties, and any noise that can be heard from neighboring units. Repeated violations may result in lease penalties.

Pool hours are 7:00 AM to 10:00 PM daily. The fitness center is accessible 24/7 with your key fob. No glass containers near the pool. Guests must be accompanied by residents. Maximum 4 guests per unit at the pool. Children under 14 require adult supervision.