Maintenance & Repairs Public

How to Submit a Maintenance Request

calendar_today Updated Mar 28, 2026 visibility 2,847 views schedule 4 min read person Marcus Williams

In This Article

1. Accessing the Maintenance Portal 5. Priority Levels Explained 2. Creating a New Request 6. What Happens After Submission 3. Adding Photos & Details 7. Emergency Requests 4. Selecting the Right Category 8. Tracking Your Request

1. Accessing the Maintenance Portal

Log into your tenant portal at the Pacific Property Management website. From the dashboard, click "Maintenance" in the left navigation menu. You'll see a list of your existing requests and a button to create a new one.

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Tip: You can also submit requests via the Pacific Property mobile app. Download it from the App Store or Google Play and sign in with your portal credentials.

2. Creating a New Request

Click the "New Maintenance Request" button. You'll need to fill in:

Issue Title — A brief summary (e.g., "Leaking kitchen faucet")
Category — Select from plumbing, electrical, HVAC, appliance, structural, pest control, or other
Location — Which room or area of your unit is affected
Description — Detailed explanation of the problem, including when it started
Priority — Low, Medium, High, or Emergency

3. Adding Photos & Details

Photos significantly speed up the repair process. You can upload up to 5 images (JPEG or PNG, max 10MB each). Take clear photos showing:

The specific issue (leak, crack, broken component)
The surrounding area for context
Any model numbers on appliances if relevant
Water damage spread or other progressive issues

4. Selecting the Right Category

Category	Examples	Typical Timeline
Plumbing	Leaks, clogs, running toilets, low pressure	1-3 days
Electrical	Outlets not working, flickering lights, breaker trips	1-2 days
HVAC	No heat/AC, strange noises, thermostat issues	1-2 days
Appliance	Fridge, stove, dishwasher, washer/dryer repairs	2-5 days
Structural	Wall cracks, door/window issues, flooring damage	3-7 days
Pest Control	Ants, roaches, rodents, termites	2-4 days

5. Priority Levels Explained

Low

Cosmetic issues, minor inconveniences. Handled within 5-7 business days.

Medium

Non-emergency functional issues. Handled within 2-4 business days.

High

Appliance failures, no hot water, HVAC down. Handled within 24-48 hours.

Emergency

Flooding, gas leaks, fire damage, security. Call (714) 555-0199 immediately.

6. What Happens After Submission

1

Confirmation Email

You'll receive an email with your request number within minutes.

2

Staff Review

Our maintenance team reviews the request and assigns a technician. You'll be notified of the assigned person.

3

Scheduling

The technician will contact you to schedule a convenient time for access, if needed.

4

Completion

Once resolved, you'll receive a completion notification and can rate the service in the portal.

7. Emergency Requests

emergency

For emergencies, do NOT use the portal. Call our 24/7 emergency line at (714) 555-0199. Emergencies include active flooding, gas leaks, fire damage, no electricity, sewage backup, and broken locks/security breaches.

8. Tracking Your Request

Track the status of all your requests in the portal under Maintenance > My Requests. Each request shows the current status:

Submitted arrow_forward Assigned arrow_forward Scheduled arrow_forward In Progress arrow_forward Completed

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