AI Configuration

Configure your AI assistant’s personality, behavior, and knowledge sources

psychology Personality

rule Behavior Rules

Legal advice or interpretations
Specific rent amounts or increases
Other tenants’ information
Eviction procedures or threats
Angry or upset tenant Escalate to Lisa Park
Legal threats or references Escalate to Sarah Chen
Emergency / safety concerns Show emergency number
Repeated same question (3+ times) Offer human contact

source Answer Sources (Priority Order)

Drag to reorder. The AI checks sources from top to bottom and uses the first match.

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Knowledge Base Articles
47 articles across 6 categories
Active
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Uploaded Documents
12 documents (PDFs, Word, Excel)
Active
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Lease Agreement Templates
Standard lease, addendums, policies
Active
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FAQ Database
Curated Q&A pairs from past conversations
Active
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Staff SOPs (Internal)
Staff-only procedures — used for staff chat only
Staff Only

science Testing Sandbox

I can help you with that! Here’s how to submit a maintenance request:

  1. Log into the Tenant Portal
  2. Click "Maintenance" in the left menu
  3. Click "New Maintenance Request"
  4. Select a category (Plumbing, Electrical, HVAC, etc.)
  5. Set the priority level and describe the issue
  6. Upload photos if possible and submit

For emergencies (flooding, gas leaks, no electricity), call our 24/7 line: (714) 555-0199.

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Sources: How to Submit a Maintenance Request (Article, 95% match), Emergency Maintenance Procedures (Article, 72% match), Maintenance SOP Manual (Document, 68% match)
timer 1.1s response time check_circle High confidence security No escalation triggered