Analytics
AI assistant usage, article performance, and knowledge gaps
Total Conversations
1,342
+18% vs last period
Avg / Day
22
Peak: 38 (Mon Mar 2)
Satisfaction
94%
+2% vs last period
Self-Resolved
89%
No escalation needed
Avg Response
1.2s
-0.3s vs last period
show_chart Conversations Per Day (Last 60 Days)
Feb 1Feb 15Mar 1Mar 15Apr 1
schedule Peak Usage Hours
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Activity level:
Low
Moderate
High
Peak
visibility Most Viewed Articles
1How to Submit a Maintenance Request
2,847
2Rent Payment Methods & Deadlines
2,103
3Parking Rules & Vehicle Registration
1,876
4Pet Policy — Complete Guide
1,654
5How to Renew Your Lease
1,492
6Guest & Visitor Policies
1,287
7Move-Out Procedures & Deposit Return
1,134
8Setting Up Your Tenant Portal
1,021
9New Resident Welcome Guide
987
10Emergency Maintenance Procedures
945
smart_toy Most Referenced by AI
picture_as_pdf
Standard Lease Agreement
PDF • Lease & Policies
487 refs
picture_as_pdf
Emergency Procedures Guide
PDF • Maintenance
312 refs
picture_as_pdf
Pet Policy Addendum
PDF • Lease & Policies
256 refs
picture_as_pdf
Pool & Spa Rules
PDF • Community Rules
198 refs
description
Parking Policy
Word • Community Rules
167 refs
picture_as_pdf
Move-In Checklist
PDF • Getting Started
134 refs
picture_as_pdf
Maintenance SOP Manual
PDF • Staff Only
98 refs
picture_as_pdf
Rent Collection Procedures
PDF • Staff Only
76 refs
report Knowledge Gaps Report
8 unanswered themes| Question Theme | Example Question | Frequency | Category | Action |
|---|---|---|---|---|
| EV Charging | "Is there EV charging available?" | 12 | Amenities | Create Article |
| Package Delivery | "Where is the package locker?" | 11 | Getting Started | Create Article |
| Wall Painting | "Can I paint my walls?" | 9 | Lease & Policies | Create Article |
| Smart Home Devices | "Can I install a Ring doorbell?" | 7 | Lease & Policies | Create Article |
| Gym Equipment | "Does the gym have free weights?" | 6 | Amenities | Create Article |
| Weekend Move-In | "Can I move in on weekends?" | 5 | Getting Started | Create Article |
| Elevator Booking | "How do I reserve the elevator?" | 4 | Getting Started | Create Article |
| Key Return | "Where do I return keys at move-out?" | 3 | Lease & Policies | Create Article |