1. Accessing the Maintenance Portal

Log into your tenant portal at the Pacific Property Management website. From the dashboard, click "Maintenance" in the left navigation menu. You'll see a list of your existing requests and a button to create a new one.

2. Creating a New Request

Click the "New Maintenance Request" button. You'll need to fill in the following information:

1. Issue Title — Provide a brief summary of the problem (e.g., "Leaking kitchen faucet")
2. Category — Select from: Plumbing, Electrical, HVAC, Appliance, Structural, Pest Control, or Other
3. Location — Specify which room or area of your unit is affected
4. Description — Provide a detailed explanation of the problem, including when it started and any relevant details
5. Priority — Choose from Low, Medium, High, or Emergency (see priority guide below)

3. Adding Photos & Supporting Details

Photos significantly speed up the repair process. You can upload up to 5 images (JPEG or PNG, max 10MB each). Take clear, well-lit photos showing:

• The specific issue (leak, crack, broken component)
• The surrounding area for context
• Any model numbers on appliances if relevant
• Water damage spread or other progressive issues

4. Understanding Priority Levels

5. After You Submit

Once submitted, here’s what happens next:

1. You receive a confirmation email with your request number within minutes
2. Our maintenance team reviews and assigns a technician (you’ll be notified)
3. The technician contacts you to schedule access to your unit if needed
4. After repair, you receive a completion notification and can rate the service

6. Tracking Your Request

Track all your requests under Maintenance > My Requests. Each request shows its current status: Submitted, Assigned, Scheduled, In Progress, or Completed.