Settings
Configure chat widget, notifications, access, and integrations
chat_bubble Chat Widget Appearance
Show on All Pages
Display the chat widget across the entire site
smart_toyPacific Assistant
smart_toy
Hi! Need help? Ask me about maintenance, payments, lease questions, and more.
chat
notifications Notifications
Email on Unanswered Questions
Get notified when the AI can’t answer a tenant’s question
Daily Digest Email
Summary of conversations, gaps, and feedback at 8:00 AM
Escalation Alerts
Instant notification when AI escalates to staff
Negative Feedback Alerts
Notify when articles receive negative helpfulness votes
group Staff Access
| Name | Role | Last Active | Actions | |
|---|---|---|---|---|
|
SC
Sarah Chen
|
sarah.chen@pacificproperty.com | Admin | Just now | |
|
MW
Marcus Williams
|
marcus.w@pacificproperty.com | Editor | Today, 9:15 AM | |
|
LP
Lisa Park
|
lisa.p@pacificproperty.com | Editor | Yesterday, 3:42 PM | |
|
JR
James Rodriguez
|
james.r@pacificproperty.com | Admin | Yesterday, 11:20 AM |
storage Data Retention
Conversations older than 90 days are automatically deleted
Anonymize Data After Retention
Remove tenant identifiers from expired conversations
api API & Integrations
Receive real-time events for escalations and new conversations
Slack#property-support
Email (Zoho Mail)support@pacificproperty.com
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